Privacy Policy

1. Overview

This Privacy Policy describes how Virede LLC ("Practello," "we," "us") collects, uses, and shares personal information when you use https://www.practello.com and related services (the "Services").

Practello is an educational technology service. We process account data, usage data needed to run the platform, and payment-related data as described below.

2. Information We Collect

**Account information:** Name, email address, password hash, and profile details you provide.

**Learning activity:** Exercise progress, bookmarks, and similar data you generate while using the Services.

**Technical data:** IP address, device type, browser, approximate location derived from IP, and cookies or similar technologies.

**Payment data:** Payment transactions are processed by our payment processors. We receive limited information (e.g., last four digits of a card, subscription status) but do not store full card numbers on our servers.

**Support communications:** Messages you send to support.

3. How We Use Information

We use information to:

• Provide, secure, and improve the Services • Authenticate you and personalize your experience (e.g., progress, bookmarks) • Process purchases and subscriptions • Send service-related emails (account, security, receipts) • Detect abuse, fraud, and security incidents • Comply with legal obligations

We do not sell your personal information. We do not use your account content for unrelated advertising profiling.

4. How We Share Information

We may share information with:

• **Infrastructure and hosting providers** that run our application and database • **Payment processors** to complete transactions • **Analytics providers** in aggregated or pseudonymous form where we use them • **Professional advisers** where required (e.g., auditors, lawyers) • **Authorities** when required by law or to protect rights and safety

We require subprocessors to protect personal data appropriately.

5. Retention

We retain information while your account is active and for a reasonable period afterward for backups, legal compliance, and dispute resolution. Billing records may be retained longer where required by law.

You may request deletion of your account subject to legal exceptions; contact support@practello.com.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data, or to object to certain processing.

To exercise rights, email support@practello.com. Residents of the EEA/UK may have additional rights under GDPR; California residents may have rights under the CCPA/CPRA.

7. Cookies

We use cookies and similar technologies for essential functions (e.g., session), preferences, and analytics where enabled. You can control cookies through your browser; disabling essential cookies may limit functionality.

8. Children

The Services are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.

9. Changes

We may update this Privacy Policy. We will post the new version with an updated date and, for material changes, provide notice as appropriate.

10. Contact

Privacy inquiries: support@practello.com

Virede LLC Virede LLC, 8 The Green, Dover, DE 19901, USA